Our Culture

As a member of the North Shore Healthcare family, our center’sdedicated healthcare professionals strive to deliver quality care to those who have chosen us. Hayward Health Services’ goal is to create an environment that affords our residents the opportunity to be a partner in the care they receive, to develop trusting relationships with our caregivers, and to reach their highest level of independence. We are passionate about making our center The Right Choice for you or your loved one.

We have a strong affiliation with Hayward Area Memorial Hospital. We are proud to be members of the Hayward Chamber of Commerce, Sawyer County Dementia Care Giver Network, and Memory Café.

In a recent customer satisfaction survey, we are proud to share, 100% of our residents indicated their overall experience to be good to great. We are also proud to be on the U.S. News & World Report Best Nursing Home list for 2018.


We recently were awarded a 2019 Bronze – Commitment to Quality Award by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL). The Award Program has three levels: Bronze, Silver, and Gold. As a recipient of the Bronze – Commitment to Quality Award, we may now move forward in developing approaches and achieving performance levels that meet the Silver – Achievement in Quality Award criteria.

Leadership Team

Social Services Director–Penny Hanson

“After experiencing various social work fields, I realized the nursing home setting and the elderly population is where my heart tugs. My favorite thing about this industry is the residents and their stories, and their willingness to share a piece of their lives with me. I get to share in the journey when they reach their goals to return home or help them to find closure at the end of life’s journey. I choose to stay because I am surrounded by co-workers that have big hearts and put the residents first.”

Director of Therapy–Connie Frey

“I love working with the elderly and making their lives as comfortable as possible. I love that the littlest things give them joy and they appreciate everything you can do for them and the time you spend with them.”

Business Office Manager–Stephanie Tesch

“There is great satisfaction in knowing that families trust me enough to guide them through the financial network of long term care. For me, the most rewarding aspect of my job is building relationships with the residents, families, and my coworkers. I pride myself in having a wealth of knowledge of the health care industry and being a point person others can go to for help.”

Director of Nursing–Rachel Boles

“Working in long term care has been the most rewarding opportunity I have had in my nursing career. I love providing the care and support to all of our residents. Once the residents are admitted to us, they become a part of our family. We show them the care, respect, and dignity that one would want for their own family. I wouldn’t trade the relationships that we build with our residents and families for anything!”